Human Performance: Strengthening the Performance of Human Capital
I am in the business of forming, restoring, and strengthening human capital in organziations. I see it as residing in the talents of employees at all levels and I believe that human capital is a large contributor to success. I also think it is one of the hardest enablers to manage.
Human capital's value is denominated in proficiency - the ability to perform a job/task well. What matters for success is the proficiency of employees and leaders as they use competencies to perform and enable progress. I think human performance matters; I believe it adds value to human capital.
The management challenge comes from understanding that ownership of human capital rests with the employee. The decision to apply talent is a discretionary choice that each employee makes every day based upon a personal judgment as to the wellness of the workplace and their own ability to work effectively within it. In a perfect world, the decision would be to contribute 100% of their talents but this is often not the case. Somewhere along the way the decision is revised because something got in the way.
I offer professional services in human performance to find, fix, or remove workplace performance barriers: the things that get in the way, that change the decision to apply talent, and so reduce the performance of human capital. This is what I do: working with work with people and projects to find and remove what gets in the way.
I am a Certified Performance Technologist (CPT) and I use Human Performance Technology (HPT) to find and remove performance barriers. I am a graduate of the ASTD Certificate Program in Human Performance Improvement and have experience in the large scale application of HPT to improve front line service delivery. My area of particular interest is the use of HPT in law enforcement and security organizations. My work with the Royal Canadian Mounted Police using HPT is described here and here.